​

Croft Mediation ("Croft Mediation," "we," "our," or "us") is committed to protecting the privacy and confidentiality of visitors to our website and individuals who inquire about or utilize our mediation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with our office.
 

By accessing or using this website, you acknowledge that you have read and understand this Privacy Policy.
 

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Name

• Email address

• Telephone number

• Mailing address

• Preferred appointment dates and times

• Information submitted through contact forms

• Information provided during scheduling requests
   

If you choose to schedule mediation services through our website, we may also collect information necessary to provide those services.

Information Automatically Collected

When you visit our website, certain information may be collected automatically through your browser or device, including:
 

• IP address

• Browser type

• Device information

• Operating system

• Date and time of your visit

• Pages viewed

• Referring website

• Website usage statistics
   

This information helps us improve the functionality, security, and performance of our website.

​

How We Use Your Information
 

We use information collected through our website to:

• Respond to inquiries

• Schedule mediation appointments

• Provide requested services

• Improve customer service

• Communicate regarding appointments

• Process payments, if applicable

• Maintain business records

• Improve our website

• Comply with legal obligations
   

We will use your information only for legitimate business purposes consistent with providing mediation services.
 

Confidentiality of Mediation Services
 

Confidentiality is a fundamental principle of mediation.

Information shared during mediation sessions is treated as confidential in accordance with applicable Texas law, mediation agreements, court orders (when applicable), and ethical standards governing mediators.
 

However, information submitted through this website or by email before a mediation relationship has been established may not be protected by mediation confidentiality laws.

Visitors should avoid submitting confidential, sensitive, or legally privileged information through website contact forms or unsecured email.
 

No Attorney-Client Relationship

Croft Mediation provides mediation services as a neutral third party.

Visiting this website, submitting a contact form, sending an email, scheduling an appointment, or participating in mediation does not create an attorney-client relationship.

Croft Mediation does not provide legal representation or legal advice.

​
 

Sharing of Information
 

We do not sell, rent, or trade your personal information.

We may share information only when necessary:

• With scheduling software providers

• With secure payment processors

• With technology service providers

• When required by law

• To comply with court orders

• To protect legal rights or prevent fraud

• With your written authorization
   

Any third-party service providers are expected to maintain appropriate security safeguards.
 

Online Mediation
 

Croft Mediation may conduct mediation sessions through secure online video conferencing platforms.
 

Although reasonable efforts are made to protect the privacy and security of virtual sessions, no method of electronic communication or internet transmission can be guaranteed to be completely secure.
 

Participants are encouraged to:

• Attend from a private location.

• Use secure internet connections.

• Protect meeting links and passwords.

• Avoid public Wi-Fi whenever possible.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Despite these efforts, no website or electronic transmission can be guaranteed to be 100% secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide mediation services

• Comply with legal obligations

• Resolve disputes

• Maintain business records

• Enforce agreements
   

When information is no longer needed, it will be securely deleted or destroyed in accordance with applicable law.
 

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. Visitors should review the privacy policies of any third-party sites they access.

Children's Privacy
 

Our website is intended for adults seeking mediation services.

We do not knowingly collect personal information from children under the age of 13 through this website.
 

Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of personal information when appropriate.

• Withdraw consent for certain communications.
   

To make a request, please contact us using the information below.

Changes to This Privacy Policy

Croft Mediation reserves the right to update or modify this Privacy Policy at any time.

Any revisions will become effective immediately upon posting to this website. The "Effective Date" at the top of this policy will indicate the most recent revision.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Croft Mediation

Email: croftdrc@gmail.com

​

Website: www.croftmediation.com 

Business Hours:
Monday–Friday: Evening Appointments (After 5:30)
Saturday: By Appointment (9:00 - 4:00)
Sunday: By Appointment (10:00 - 4:00)

Disclaimer

This Privacy Policy applies only to information collected through the Croft Mediation website and does not modify or replace any confidentiality provisions contained in mediation agreements signed by the parties.